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Concierge
GLL Abingdon, VA
$31k-39k (estimate)
Full Time 1 Week Ago
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GLL is Hiring a Concierge Near Abingdon, VA

GLL is looking for a Customer Service Advisor at The White Horse Leisure and Tennis Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call;

you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects.

From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times. What you need :

  • A can-do attitude
  • A real focus on customer service.
  • Passion and personality
  • Knowledge of health and safety
  • Be a great team player
  • Good IT, literacy, numerical and communication skills
  • Some experience of administration
  • Cash handling

What you’ll do :

  • Being the first point of call for customers
  • Answer incoming calls to the centre
  • Deal with transactions including setting up direct debits and cash handling
  • Dealing with membership enquiries including selling memberships to customers
  • Deliver first-class customer service
  • Answer customer queries
  • Setting up equipment
  • Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees :

A Values driven organisation

Learning & development to support career development

Good Pension schemes

A full time permanent position Change accordingly

Industry leading rates of pay

opportunity to join the GLL Society and have a say in how we are run plus associated social events

Exclusive discounts on our villas in Portugal

Exclusive discounts on our Ski chalets in Bulgaria

Health assurance

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

Discounts across thousands of retailers (GLL Extras)

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa experience treatments and associated products.

Ride to work scheme

Free eye tests and discounted glasses

Last updated : 2024-04-23

Job Summary

JOB TYPE

Full Time

SALARY

$31k-39k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

07/23/2024

WEBSITE

gll.org

HEADQUARTERS

Winston Salem, NC

SIZE

100 - 200

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The job skills required for Concierge include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.

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If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Concierge job description and responsibilities

The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.

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Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.

01/03/2022: Dayton, OH

A concierge acts as a local expert for guests at hotels.

02/08/2022: Monroe, LA

Concierges provide excellent customer service to all hotel guests throughout their stay.

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Concierges use customer service skills to anticipate and meet guests’ needs.

01/18/2022: South Bend, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Concierge jobs

Concierge should reflect a familiarity with how businesses operate.

02/18/2022: Santa Cruz, CA

Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.

01/10/2022: Saint Petersburg, FL

A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.

02/02/2022: Stamford, CT

A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.

12/12/2021: Detroit, MI

A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.

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Step 3: View the best colleges and universities for Concierge.

Butler University
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